De Elements Business Hotel is committed to protecting your privacy and all your personal information such as your name, telephone numbers, email address, etc., that is considered as private and confidential. We collect only necessary information required about you and only with your express authorization. We never share any information with any third party or individual outside our company without your approval.
At our Hotels, we stress the importance of privacy and are committed to earning your trust by adopting high standards for the protection of personal information. Our policy is in line with the Personal Data Protection Act 2010 ("PDPA") and outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed to, and the means by which to communicate with that person. In this policy, personal information means information about you that is personally identifiable such as your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification. It also includes information on guest preferences and usage, when such information is supplied to or recorded our Hotels in the course of transacting business with an individual.
Below are further details on how the information in collected in the circumstances set out above and how it will be used and stored.
When making a reservation or using any of the services of our Hotels or Spa, it is necessary for us to have your information in order to identify you, contact you and to process your purchase and requests. This information may includes your name, age, gender, NRIC or Passport details, residential address, phone number, e-mail address, credit card number and expiration date, language preference etc. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, etc. You may also wish to have your purchase of our Hotels services recognized by a third party's loyalty program with which our Hotels are affiliated with. To do so will require you to provide us certain verification information such as your membership number in the third party program. We may also offer special discounts from time to time which have qualifying criteria, for example, special offers to senior citizens or for children. To assess your eligibility and process your reservation correctly, we would need to record your date of birth at the time of booking and you may be required to provide personal identification to verify this upon check-in. From time to time, we offer packages or other services that involve third parties. If you have subscribed to such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request. Our Hotels may use the information you provide to send you offers and information about the Hotels services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to our Hotels which will manage the distribution. If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to email@example.com, using the subject line "Unsubscribe", so indicating your request, with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.
We wish to inform you that we may, from time to time, furnish your data to third parties who are professional data processors which process and store data for the Hotels. Any such disclosure of a guest's personal information by De Elements Business Hotel to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed (ie) to perform functions on its behalf such as reservations handling, data processing or storage, sales and marketing guest surveys or research. Further if you were to share with us your sensitive personal data (data relating to your physical or mental health, religious affiliation, the commission or alleged commission of offenses etc.) we will only collect, use or process your sensitive personal data to provide the service(s) you signed up for in accordance with your express consent. You have the choice, at any time, not to provide your sensitive personal data or to revoke your consent. However, failure to provide such sensitive personal data or revocation of your consent may result in us being unable to provide you with effective and continuous service.
The security of your personal data is our priority. De Elements Business Hotel takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them.
We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Afterwards we will destroy or permanently delete your data.
We are committed to ensuring that the personal data we have obtained from you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data. You have the right at all times to access your personal data. If you would like to request access to your personal data, please contact us at the email stated at the end of this Notice. Please note that depending on the information requested we may charge a small fee. We may also take steps to verify your identity before fulfilling your request for access to your personal data. You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice. HOW MAY YOU CONTACT US? If you need to contact us, you directly contact:- De Elements Business Hotel ADDRESS Tel No.: +603-9054 2020 Fax No.: +603-9054 3030 Email: firstname.lastname@example.org Website: www.deelementshotel.com CHANGES TO THIS PRIVACY NOTICE Please note this Privacy Notice may be updated from time to time to cater to changes in our Policy or the Law. If there are material changes to this Privacy Notice, we will notify you by posting a notice of such changes on our website or by sending a notification to you directly. However, you are kindly encouraged to periodically review this Privacy Notice to stay updated on how we are protecting your information.